Who are IWA?
Since 1989 IWA has been one of the leading organizations in the U.K. to administer Deposit Protection and Guarantee Insurance to consumers within the home improvement market.
How does the Deposit Protection work?
At the time of paying a deposit you should be issued with a Deposit Protection certificate from your IWA approved supplier or Direct from IWA. This document will protect your deposit, prior to the commencement of the contract for up to 25% of the contract value, subject to the terms and conditions on the certificate. Without a policy your deposit is not protected.
How does the Guarantee Insurance work?
Once your contract has been completed to your satisfaction and you have paid the IWA approved company the balance in full, your IWA Guarantee Insurance will commence. You may register your satisfaction by completing the tear off slip on the policy and return it to IWA. Your contract will be insured for a period of up to ten years and is underwritten by FCA authorised Insurers, subject to the terms and conditions on the Certificate. Without a policy your guarantee is not insured.